Novy Gorod
Industry : Construction
Novy Gorod is a developer with an extensive internal knowledge base (regulations, articles, presentations, video tutorials), using Bitrix24 as its main work environment.
Task
Reduce employee workload and accelerate answer search in the company knowledge base directly within Bitrix24, with brief summaries and links to sources.
AI implementation process
Data collection
Audit of knowledge base (regulations, articles, presentations, video tutorials), document cleaning, metadata normalization
AI assistant development
RAG pipeline with indexing, semantic vector search, summary generation, and source links. Hallucination protection implemented
Testing
Closed pilot with employee group, checking accuracy, relevance, and speed
Integration
Embedded into Bitrix24 via chat widget and task comment commands with analytics logging
Client results during the AI implementation process
Revenue growth with AI
Revenue growth without AI
according to McKinsey & Company
Answers in seconds instead of manual search
70% reduction in inquiries
Optimized onboarding for new employees
Transparent analytics on queries and content gaps
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